FAQ's
What are your shipping times?
Shipping & Handling times can be found HERE all items are shipped from NSW and follow these Australia Post shipping times.
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Delivery in 2 or more business days after posting |
Covers all of Australia.
Metro - up to 2 business days Country - up to 5 business days
Metro - up to 3-6 business days, depending on lodgement and destination points Country - Please ask at your local Post Office |
Does Strong ship internationally?
Yes, we ship to the United States, Canada, United Kingdom & New Zealand. (more international shipping coming as we grow)
Can I use multiple discount codes per order?
Only one discount code may be used per order.
Can I exchange my item if I change my mind?
No sorry, unless faulty and a returns form is filled out and sent to Strong via email to info@strongbys.com, all purchases are FINAL.
The item I want is sold out or no longer appears?
Make sure you e-mail us about this, we might bring it back!
How do I know when my order has been shipped?
We’ll email you your Australia Post tracking number once your order has been sent. You can use this number to see exactly where your package is and how long it’ll take to reach you.
How do I track my order?
We will send you an email with your tracking number after your order is confirmed. To track your order, input your tracking number into the AusPost tracking portal.
Click HERE for tracking.
What payment methods do you accept?
We accept payment via PayPal, credit card (Visa, Mastercard, AMEX) and AfterPay.
How long do I have to notify you and return a faulty item?
Our exchanges process applies for faulty items NOT change of mind, please see the returns page under the 'customer service' tab.
What is Afterpay and how does it work?
Afterpay offers simple instalment plans for online shoppers allowing a purchase to be paid for in four equal instalments, due every fortnight. Simply shop online as per usual and choose Afterpay as your payment method at checkout. First-time customers provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy!
After you check out, your order will be shipped to you straight away. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.
I keep getting declined to use Afterpay?
Afterpay takes a number of variables into account when approving transactions. Please contact Afterpay if you would like assistance.
For all Afterpay queries, please visit our information page or Afterpay.
My order is missing an item!
If you haven’t received all your items, it may be that one has been shipped separately from one of our warehouses! Don’t worry, it should be with you shortly. If you’re concerned please do not hesitate to get in contact: info@strongbys.com