Shipping & Handling

FREE Domestic Shipping on all orders over $99! 

Standard Domestic Shipping $7.99
Signature on Delivery $9.99
Express Shipping $11
Heavy Shipping $15


International Shipping

New Zealand  $14.99
UK, EU, US and Canada  $24.99
(taxes paid on arrival into other countries are for the purchaser to pay, not Strong by S) 
*Don't see your home here? Contact strongbysonline@gmail.com to make it happen!

Standard shipping within Australia can take up to 7 business days to arrive at your door and can take 20 business days Internationally, depending on the checkout option you choose and COVID19 delays. 
Below are the Australia Post shipping times. All parcels are shipped from NSW.

Parcel Post

Delivery in 2 or more business days after posting

Standard Domestic Shipping

Metro - up to 3 business days
Country - up to 7 business days


HANDLING

Please allow 2-3 business days for order processing (processing times for orders placed on weekends will begin on the following Monday. Processing times for orders placed on Public Holidays will commence on the next business day).

Strong by S is not responsible for shipping or other delays which are beyond its control, such as poor weather conditions, acts of god, natural disasters, or customs delays in the recipient country. 

SALE ITEMS & DISCOUNT CODES
All sale items or items sold during sale periods or items purchased using a discount code are final sale only, please take extra care when choosing your pieces. 


PRE ORDER ITEMS

Strong by S is not held liable for any delays on pre order shipments. The pre order shipment date is a general date and can be subject to change.
Pre-order items are considered under the same rules as any other purchase's, if you haven’t read the description correctly on the products page, you won’t be able to cancel this order, however we may be able to edit your pre-order for a different style if you contact info@strongbys.com as soon as you might want to make this change. There are no guarantee's on this, but we will always try to accommodate where possible. Strong by S will always be in touch should there be any unexpected delays with your order.

Standard exchange policies apply to all pre-orders. Please make yourself fully aware of these conditions prior to placing your pre-order with us.

WRONG ADDRESS, NON RECEIVED ITEMS OR RETURNS

If the item is not received/picked up by the client and sent back to us by the shipping company, the customer will be charged any fees incurred to Strong by S. The Customer will be charged an additional shipping fee to re-send their purchases.


INTERNATIONAL DUTY AND TAX

Please note that duty, taxes and/or customs fees may apply for international orders. In some cases, the carrier may collect duty or taxes upon delivery. Strong by S is not responsible for these duties, taxes and/or fees. If these charges are billed to Strong by S by the carrier, we reserve the right to charge your credit card on file without notice.
Orders placed using a credit card with an international billing address will go through a process of fraud verification, which may delay the delivery time of your order. All international orders must have the same billing and shipping address.
Previous customers have notified Strong that entry into the UK is under 20 pounds to collect your package. We understand this is an added expense and hoping as Strong grows that we can cover this cost and use specific shipping companies to best serve our customers.